Workshop: Continuous Improvement in the Back Office Using Personal Kanban [5.5 hrs]

17 Apr 2018
8:30 am - 3:30 pm

Workshop: Continuous Improvement in the Back Office Using Personal Kanban [5.5 hrs]

Bensons’ Real Lean Reading List
(Note: Add “Toward a Chaoridic Age” by Dee Hock – it’s his story of how he founded VISA in the 60s),

Workshop Description:  Personal Kanban is a simple, effective, award-winning management system for digging out of work — and staying dug out — to achieve higher quality, better productivity, greater job satisfaction, and peace of mind.

  • If you’re anyone who manages, analyzes, organizes, codes, crunches, designs, plans, markets, coaches, etc., etc. — you are buried in work.
  • And you’re sinking deeper daily.
  • You can’t see knowledge work. While you and your co-workers can see widgets on an assembly line, customers in a queue, or patients overflowing a waiting room, knowledge work is mostly invisible.
  • Your work-in-process (WIP) grows. Before you know it, you’re overloaded. You can’t think deeply about what you’re doing, let alone find enough time for continuous improvement.
  • Productivity slows. Mistakes and defects grow. Morale and job satisfaction decline. Planning is nearly impossible.
  • What can you do? How can you get control?

Jim Benson, Lean workflow expert and co-author of the Shingo Award-winning book Personal Kanban: Mapping Work, Navigating Life, has successfully applied lean management principles to knowledge work for individuals, teams, and companies. In this workshop, they’ll show you a practical and proven system that makes knowledge work visible, calms disruptive variations in workloads, and converts mountain of WIP into an actionable, manageable flow of work.

Personal Kanban is easy to implement and provides immediate results for workflow, continuous improvement, and office communication.

Learning Objectives:  What You Will Learn

  1. Understand and implement a system that makes knowledge work visible and tames overloads so you get more done and actually enjoy work more.
  2. Explore how limiting WIP allows you to complete what you start, leading to greater productivity and better quality.
  3. Prove your value to executives by maximizing the quality and volume of your work and your team’s.
  4. Learn how to schedule the right work at the right time.
  5. Discover how to apply lean concepts to individual and team knowledge work.
  6. Know how to take on only the work you have the capacity to do so you know what you can promise to do – and what you can justifiably say “no” to.
  7. Recognize how to “pull” in new work when a job is completed.
  8. Improve the way you work and make decisions.
  9. Replace Guesstimates with accurate forecasts
  10. Manage projects in real time by understanding what you are doing and what you are learning
  11. Have more time for balance in your personal, professional, and social lives.